Shipping Policy

Q: Does the item come with free shipping?

A: Free express shipping service is provided on all orders by Ustellar. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How to check the status of my package? 

A: An email would be sent to confirm that your order has been received and is being processed. Another email would be sent to you with tracking information when your order ships.

Q: How long does delivery usually take?

A: The product will ship within 48 hours of purchase, with delivery expected in 2-4 business days, except for remote areas.

Q: What countries do you ship to? 

A: Currently, we only ship to the US. For other areas and countries, please contact contact@ustellar.com first to get the stock and shipping info.

Q: I ordered more than one item. Will they all be delivered at the same time?

 A: If all items are purchased on the same day, we will do our best to ensure they are delivered together. Items purchased on different days are less likely to be delivered simultaneously.

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I received a product that's different from what I ordered?

 A: Please contact customer support at contact@ustellar.com.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to contact@ustellar.com.